How we use your information

Your health record

Every time you see a doctor or go to hospital, they must keep a record of the care you received. Your record includes information about your health, appointments, treatment and test results.  The staff who see you will also add notes on their professional opinion. Where possible, we will discuss and agree with you what we are going to enter on your record.

Using your record for your care

Your personal health record, which includes your name, address and date of birth, will be used to:

  • Make sure that  decisions about  your care and treatment are always based on accurate, up-to-date information
  • Investigate any concerns or complaints  raised by you or your family

Other ways that we use your record

We remove your name and other details that could identify you, so that we can use the information in your record anonymously to:

  • Monitor and improve the quality of care received by patients
  • Protect the health of the general public
  • Make sure that the treatment and services we provide are meeting  the needs of the community
  • Train and educate staff

Protecting your privacy

Your health records are confidential.  Your privacy is protected under the:

  • Common law duty of confidentiality
  • Data Protection Act 1998
  • Human Rights Act 1998

Everyone who works for the NHS has a legal duty to maintain the highest level of confidentiality. There are strict rules about keeping records – on computer and on paper – so that they are secure. Only authorised people are able to get access to your record.

How you can help us to keep your health record up to date

  • Let us know when you change address or name
  • Keep a note of your unique NHS number
  • Tell us if any information in your record is incorrect
  • Give your consent so that we can share information about  you to make sure you receive the right healthcare
  • Tell us if you change your mind about how we share the information in your record
  • Don’t let anyone – insurers, mortgage lenders, employers, solicitors – look at your records unless you are sure it is necessary for your purposes

Accessing your health record

To see a copy of your health record, or for further information about our records system, please contact our health records manager as follows:

  • In writing:  Health records department, Moorfields Eye Hospital NHS Foundation Trust, City Road, London EC1V 2PD
  • By telephone: 020 7566 2200
  • By email:

Further information

For more information about your rights under the Data Protection Act, contact the information commissioner’s office:

  • In writing:  Information commissioner’s office, Wycliffe House, Cheshire SK9 5AF
  • By telephone: 08456 30 60 60
  • Online: